Effective:
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AvvA Tech LLC ("AvvA Tech," "we," "us") operates avva.aero, the AvvA personal and travel assistance service, and AvvA Voice. This policy explains how we handle personal information when you visit our websites, contact us, use our services, or call the current AvvA Voice demo. It also covers the related AvvA app and client portals.
AvvA Voice is currently a Contract Pilot demo. We do not currently operate it for paying customer businesses. We will update this policy if the service and its data practices expand.
Information we collect
- Websites and inquiries: Information you email or give us when asking about AvvA or requesting an AvvA Voice demo, such as your name, business, contact details, and the contents of your message. Our websites also receive technical information such as IP address, browser type, pages visited, and approximate usage data.
- AvvA personal assistance: Account and contact details; tasks, messages, files, preferences, travel plans, reservations, and other details you or someone you authorize gives us so a Wingmate can help you. If you enable location features, the app may process location information for the feature you authorize.
- AvvA Voice demo: Business information supplied for the demo or available on a business website; information given during an owner onboarding interview; and information from people who call the demo, including phone number, call timing, what they say, and any message or request they leave.
- Transactions and support: Billing and transaction details needed to arrange payment, and records of requests sent to our support team. Payment providers handle card payments.
How the current AvvA Voice demo handles calls
Sophie is an AI receptionist. The current demo uses call audio to generate spoken responses and text transcripts. Sophie tells callers at the beginning that the conversation may be recorded for testing and quality review. LiveKit's Agent Insights makes the audio and transcript available for review for 30 days. Realtime transcripts may be incomplete.
After a demo call, an available text transcript is emailed to the authorized operator. For an owner onboarding interview, answers and the transcript can also be saved in a private draft for human review. Authorized AvvA personnel may review this information to operate the demo, correct business knowledge, and assess call quality. We do not automatically publish onboarding drafts.
Calls are processed through telephony, voice, AI, and hosting providers. If we begin operating AvvA Voice for customer businesses, we will describe their roles and any changes to call handling before that use begins.
How we use information
We use personal information to respond to inquiries; provide account access, personal assistance, travel coordination, and support; process payments; operate and evaluate the Voice demo; protect our systems; and meet legal obligations. We may use website analytics to understand visits and improve the sites.
Where European data protection law applies, the basis depends on the activity: providing a requested service or taking steps toward one, our legitimate interests in operating and securing the service, consent for optional features where required, or a legal obligation.
How long information is kept
We keep information for the time needed to provide the relevant service, handle support or account requests, maintain security, and meet applicable legal or accounting obligations. The period varies by the type of record. For the current Voice demo, LiveKit makes call recordings and Agent Insights transcripts available for 30 days. Emailed transcripts and private onboarding drafts may remain longer while needed for review or support; they are not covered by that 30-day LiveKit period.
For AvvA personal assistance, account and service records are generally kept while the account is active and for a limited period afterward for closure and legal needs. Some operational records have their own cleanup schedules. You can ask about a particular record or request deletion at support@avva.aero; some information may need to be retained where law or a legitimate obligation requires it.
Security and international processing
We use access controls and encryption in transit and at rest to protect information, and limit access to people and systems that need it for their work. No security method eliminates every risk. Our providers may process information in the United States or other places where they operate. Where transfer safeguards are required, we use the applicable arrangements for that processing.
Your choices and privacy requests
You can ask us to access, correct, or delete personal information we hold about you. Depending on where you live and the circumstances, you may also have rights to a copy of your data, to object to or restrict certain uses, to withdraw consent, or to complain to a data protection authority. We will review and respond to requests as required by applicable law.
You can change optional location permissions in your device or app settings. If your request concerns a call to a business using AvvA Voice in the future, that business may need to participate in responding. For the current demo, contact us directly.
Children
Our services are not directed to children under 18, and we do not knowingly seek personal information from them. If you believe a child has provided information to us, contact us so we can review and address it.
Changes to this policy
We will post changes here and update the date above. If a change materially affects how we use information, we will provide additional notice when required.
Contact AvvA Tech
AvvA Tech LLC
Houston, Texas
support@avva.aero
Include enough detail to help us locate the relevant account, inquiry, or call. Please do not send sensitive details or recordings in an initial email.